Terms & Conditions of Booking
Mont Beau Ménage SARL (MBM)
1. About
Mont Beau Ménage SARL (MBM) is a property management provider, property service provider, property rental provider, property sales provider and property rental broker. We manage properties on behalf of owners (each an Owner, together the Owners), which may include marketing and short-term lettings to guests (Guest/s). For some properties, MBM introduces Guest/s to a third-party property owner or property management business (Operator) who lets the property directly to the Guest/s. We provide services to property owners, Operators, and guests who book to stay in those properties. MBM’s capacity in relation to each booking, including whether the booking agreement is made with MBM directly, is set out in clause 2 below.
2. Capacity of MBM: Agency Bookings and Introduction Bookings
MBM acts in one of two capacities, depending on the property and Operator concerned.
For most properties, MBM contracts with the Guest/s directly as agent for the Owner or Operator. These Terms & Conditions govern the booking in full (an “Agency Booking”).
For certain properties, MBM’s role is limited to introducing the Guest/s to the Operator. In these cases, the booking contract is made directly between the Guest/s and the Operator, on that Operator’s own terms and conditions, and these Terms & Conditions do not apply to that booking, save for this clause (an “Introduction Booking”).
MBM will confirm which of the above applies at the time of booking, and this will be stated on the booking confirmation.
Where a booking is an Introduction Booking, MBM’s role and liability are limited to the introduction itself. MBM accepts no liability for the Operator’s performance, pricing, availability, cancellation terms, damage deposits, or any other aspect of the booking or stay, and the Guest/s should refer to the Operator’s own terms and conditions in respect of that booking.
3. Scope
The terms and conditions in this booking agreement apply to Guest/s who book accommodation through MBM and pay a rental fee and/or other service fees to MBM.
4. Booking Agreement
A booking agreement is established when Guest/s accept an offer of accommodation and/or services for a fee in writing and a booking deposit is made. Acceptance of a booking can be made by e-mail, by electronic message, by telephone or via the Internet. MBM will confirm the booking before it becomes valid. Once the booking has been confirmed, any changes by the Guest/s need to be agreed by MBM before they become valid. Cancellations by the Guest/s are subject to the Cancellation Policy (17).
5. Booking Deposits
Booking deposits must be made at the time of booking or by special arrangement as agreed in writing by MBM. No booking is valid until the deposit has been paid in full.
6. Balance of Payments
The balance of payment must be made by the specified time/s for the booking to remain valid.
7. Damage Deposit
Bookings will incur a pre-authorised or pre-paid damage deposit starting from CHF 1,000, depending on the property. MBM reserves the right to set a higher damage deposit for certain properties. Damage deposits, in full or in part, may be retained where there is damage or loss to the property. This includes internal and external areas, furnishings, equipment, or where extra cleaning is necessary to restore the property to its original state. MBM will recover the cost of replacements, repairs, and additional services from the damage deposit. A separate charge of between CHF 250 and CHF 500 applies for rubbish removal and recycling if not completed by Guest/s, depending on the volume and condition left. Deposits are typically refunded within three to five working days, less any deductions.
8. Prices
MBM reserves the right to adjust published prices. In cases of cost increases due to taxes, exchange rate changes, or similar external factors, MBM may pass these on to the Guest/s or allow a cancellation without penalty.
9. Payment Methods
Payments can be made by direct bank transfer or via Revolut. Guests wishing to pay by other means should contact us directly.
10. Personal Property Insurance
No insurance cover is provided for personal belongings. MBM accepts no liability for the loss or theft of Guest/s personal property or effects.
11. Personal Insurance
All Guest/s must obtain appropriate travel insurance that covers activities they plan to undertake during their stay, such as skiing, hiking, or other mountain sports. Medical and repatriation cover is essential. Holiday cancellation insurance, including supplier failure protection, is also strongly advised.
12. Representation of Properties
Descriptions and images of properties are provided accurately and in good faith. However, furnishings and layouts may occasionally differ from those shown at the time of booking.
13. Check-in & Check-out Times
Check-in is from 16:00 on the arrival day. Check-out must be completed by 10:00 on the departure day. MBM may accommodate early or late check-ins/outs upon request, subject to availability.
14. Complaints
Guests should report any complaints before, during, or after their stay by email to office@mbmchalets.com. MBM will acknowledge all complaints within 24 hours and respond promptly.
15. MBM Liability
MBM’s liability is limited to the total amount paid by the Guest/s. MBM is not liable for force majeure events or other disruptions beyond its control. MBM does not exclude liability for death or injury caused by its own negligence or that of its staff.
16. Guest/s Liability
All members of the booking party are jointly responsible for the total rent, as well as for any damage or loss caused during their stay.
17. Cancellation Policy (cancellation by Guest/s)
If you need to cancel your booking, the refund you receive depends on how far in advance you cancel:
- 181+ days before arrival – 100% of amounts paid to date refunded
- 121 to 180 days before arrival – 55% of amounts paid to date refunded
- 91 to 120 days before arrival – 45% of amounts paid to date refunded
- 61 to 90 days before arrival – 35% of amounts paid to date refunded
- 31 to 60 days before arrival – 25% of amounts paid to date refunded
- 0 to 30 days before arrival – No refund
For the avoidance of doubt, cancellation charges apply only to funds already paid to MBM at the time of cancellation. Under no circumstances will Guest/s be required to make any additional payment to MBM as a result of a cancellation. The maximum liability of the Guest/s upon cancellation is limited to the amount already paid.
All refunds are issued in Swiss Francs (CHF). Any bank transfer fees or currency exchange costs incurred during the refund process are the responsibility of the recipient and will be deducted from the refund amount prior to payment. These charges are outside of our control.
18. Cancellation Policy (cancellation by MBM and/or Owner)
If MBM or the Owner must cancel a booking due to unforeseen circumstances, MBM will offer a full refund or propose an alternative accommodation. Such circumstances include force majeure or any situation that renders the property uninhabitable.
19. Construction Work
MBM is not responsible for any inconvenience caused by construction work near the rented property that is outside of its control.
20. Utility Providers
MBM does not accept liability for disruption to services such as electricity, water, or internet, where the cause is beyond its control.
21. Governing Law and Jurisdiction
This agreement is governed by Swiss law. Disputes will be handled under the jurisdiction of the courts where MBM is registered.
22. Guest Conduct
Guests are expected to behave responsibly and respectfully. MBM reserves the right to terminate a booking without compensation in cases of illegal activity, serious disturbances, or intentional damage to the property.
23. Use of Property
Properties are intended for private use only. Commercial or group events, including but not limited to parties, seminars, or photoshoots, require prior written approval from MBM. Subletting is not permitted.
24. Occupancy and Visitors
Guest numbers must not exceed the limit stated in the Booking Agreement without prior written consent. Unauthorised visitors or additional overnight stays may incur additional charges or result in early termination of the booking.
25. Pets
Pets are not allowed unless expressly approved in writing. Where approval is granted, additional charges and a higher damage deposit may apply. Bringing pets without approval may result in removal from the property without refund.
26. Smoking and Vaping
Smoking or vaping is strictly prohibited inside MBM properties. A cleaning fee of CHF 600 will be charged if this policy is breached.
27. Lost Property and Keys
Guests are responsible for the return of all keys and access items. Lost or unreturned keys/devices may result in a charge, including costs related to lock changes or security measures.
28. Third-Party Services
MBM may recommend or assist in booking third-party services (e.g., transfers, instructors). These services are the responsibility of the supplier, and MBM disclaims liability for their delivery or quality. Guest/s remain liable for all third-party service costs.
29. Activities and Sports
Guests are solely responsible for judging the suitability of terrain or activities they choose to participate in. MBM is not liable for injuries or accidents during such activities, even if recommendations were made by MBM staff.
30. Dispute Resolution
In the event of a dispute, the parties agree to first attempt mediation under the rules of the Swiss Chamber of Commercial Mediation. If mediation is unsuccessful, the matter will be resolved in the courts of the district where MBM is registered.
31. House Rules
The House Rules as set out in the booking agreement form part of and are incorporated into this contract.