Terms & Conditions of Booking

1. About

Mont Beau Ménage SARL (MBM) is a property management provider, property service provider, property rental provider, property sales provider and property rental broker. We manage properties on behalf of owners (Owners), which may include marketing and short-term lettings to guests (Guest/s). We provide services to property owners and guests who book to stay in those properties.

2. Scope

The terms and conditions in this booking agreement apply to Guest/s who book accommodation through MBM and pay a rental fee and/or other service fees to MBM.

3. Booking Agreement

A booking agreement is established when Guest/s accept an offer of accommodation and/or services for a fee in writing and a booking deposit is made. Acceptance of a booking can be made by e-mail, by electronic message, by telephone or via the Internet. MBM will confirm the booking before it becomes valid. Once the booking has been confirmed, any changes by the Guest/s need to be agreed by MBM before they become valid. Cancellations by the Guest/s are subject to the Cancellation Policy (16).

4. Booking Deposits

Booking deposits must be made at the time of booking or by special arrangement as agreed in writing by MBM. No booking is valid until the deposit has been paid in full.

5. Balance of Payments

The balance of payment must be made by the specified time/s for the booking to remain valid.

6. Damage Deposit (End of Stay Deposit)

Bookings will incur a pre-authorised or pre-paid damage deposit. Damage deposits, in full or in part, may be retained where there is damage or loss to the property. This includes internal and external areas, furnishings, equipment, or where extra cleaning is necessary to restore the property to its original state. MBM will recover the cost of replacements, repairs, and additional services from the damage deposit. A charge of CHF 200 applies for waste disposal if not completed by Guest/s. Deposits are typically refunded within three to five working days, less any deductions.

7. Prices

MBM reserves the right to adjust published prices. In cases of cost increases due to taxes, exchange rate changes, or similar external factors, MBM may pass these on to the Guest/s or allow a cancellation without penalty.

8. Personal Property Insurance

No insurance cover is provided for personal belongings. MBM accepts no liability for the loss or theft of Guest/s personal property or effects.

9. Personal Insurance

All Guest/s must obtain appropriate travel insurance that covers activities they plan to undertake during their stay, such as skiing, hiking, or other mountain sports. Medical and repatriation cover is essential. Holiday cancellation insurance is also strongly advised.

10. Representation of Properties

Descriptions and images of properties are provided accurately and in good faith. However, furnishings and layouts may occasionally differ from those shown at the time of booking.

11. Check-in & Check-out Times

Check-in is from 16:00 on the arrival day. Check-out must be completed by 10:00 on the departure day. MBM may accommodate early or late check-ins/outs upon request, subject to availability.

12. Complaints

Guests should report any complaints before, during, or after their stay by email to office@mbmchalets.com. MBM will acknowledge all complaints within 24 hours and respond promptly.

13. Restrictions & Rules

Guests agree to comply with local laws and the specific rules and restrictions listed in the Booking Agreement.

14. MBM Liability

MBM’s liability is limited to the total amount paid by the Guest/s. MBM is not liable for force majeure events or other disruptions beyond its control. MBM does not exclude liability for death or injury caused by its own negligence or that of its staff.

15. Guest/s Liability

All members of the booking party are jointly responsible for the total rent, as well as for any damage or loss caused during their stay.

16. Cancellation Policy (cancellation by Guest/s)

If cancellation occurs between 121 and 180 days prior to arrival, 55% of the total booking is refundable.
If cancellation occurs between 91 and 120 days prior to arrival, 45% of the total booking is refundable.
If cancellation occurs between 61 and 90 days prior to arrival, 35% of the total booking is refundable.
If cancellation occurs between 31 and 60 days prior to arrival, 25% of the total booking is refundable.
If cancellation occurs between 0 and 30 days prior to arrival, 0% of the total booking is refundable.

17. Cancellation Policy (cancellation by MBM and/or Owner)

If MBM or the Owner must cancel a booking due to unforeseen circumstances, MBM will offer a full refund or propose an alternative accommodation. Such circumstances include force majeure or any situation that renders the property uninhabitable.

18. Construction Work

MBM is not responsible for any inconvenience caused by construction work near the rented property that is outside of its control.

19. Utility Providers

MBM does not accept liability for disruption to services such as electricity, water, or internet, where the cause is beyond its control.

20. Governing Law and Jurisdiction

This agreement is governed by Swiss law. Disputes will be handled under the jurisdiction of the courts where MBM is registered.

21. Guest Conduct

Guests are expected to behave responsibly and respectfully. MBM reserves the right to terminate a booking without compensation in cases of illegal activity, serious disturbances, or intentional damage to the property.

22. Use of Property

Properties are intended for private use only. Commercial or group events, including but not limited to parties, seminars, or photoshoots, require prior written approval from MBM. Subletting is not permitted.

23. Occupancy and Visitors

Guest numbers must not exceed the limit stated in the Booking Agreement without prior written consent. Unauthorised visitors or additional overnight stays may incur additional charges or result in early termination of the booking.

24. Pets

Pets are not allowed unless expressly approved in writing. Where approval is granted, additional charges and a higher damage deposit may apply. Bringing pets without approval may result in removal from the property without refund.

25. Smoking and Vaping

Smoking or vaping is strictly prohibited inside MBM properties. A cleaning fee of CHF 600 will be charged if this policy is breached.

26. Lost Property and Keys

Guests are responsible for the return of all keys and access items. Lost or unreturned keys/devices may result in a charge, including costs related to lock changes or security measures.

27. Third-Party Services

MBM may recommend or assist in booking third-party services (e.g., transfers, instructors). These services are the responsibility of the supplier, and MBM disclaims liability for their delivery or quality. Guest/s remain liable for all third-party service costs.

28. Activities and Sports

Guests are solely responsible for judging the suitability of terrain or activities they choose to participate in. MBM is not liable for injuries or accidents during such activities, even if recommendations were made by MBM staff.

29. Dispute Resolution

In the event of a dispute, the parties agree to first attempt mediation under the rules of the Swiss Chamber of Commercial Mediation. If mediation is unsuccessful, the matter will be resolved in the courts of the district where MBM is registered.