Privacy Policy

Data Controller

Mont Beau Ménage SARL
T/A MBM Chalets
Sentier des Champis 26, 1918 La Tzoumaz, Valais, Switzerland
Website: https://mbmchalets.com
Email: office@mbmchaltes.com

Data Protection Contact / DPO: For questions regarding your data or to exercise your rights, please contact our Data Protection Officer at office@mbmchalets.com.

Personal Data We Collect

We collect personal data from Owners, Guests, and Users of our website or digital services. This may include:

  • Contact information (name, email, phone, postal address)
  • Property-related information (unit, booking, service requests)
  • Usage data (clicks, session statistics, scroll position, keypresses, touch events)
  • Cookies and tracking data (see Cookie Policy)
  • Responses to forms, surveys, or communications
  • Data submitted about third parties (you must have the necessary rights to provide such data)
  • First names of children or family members (if provided) to provide personalised service and friendly recognition when interacting with Owners or Guests

Data may be collected directly from you or automatically via our digital services.

Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  1. Service Delivery – managing your property, bookings, or requested services.
  2. Personalised Customer Service – remembering names of family members (with consent) to provide a friendly and attentive experience.
  3. Legal Compliance – fulfilling contractual or legal obligations (tax, accounting, insurance).
  4. Security & Fraud Prevention – monitoring for security incidents, spam, or malicious activity.
  5. Analytics & Improvement – using tools like Google Analytics 4 to understand and improve our services.
  6. Marketing (if applicable) – only with your consent; you may withdraw consent at any time.

Legal basis under Swiss law: contract performance, legal obligation, consent, or legitimate interest.

How We Process and Protect Your Data

  • Data is processed using IT systems and organizational measures to ensure confidentiality, integrity, and availability.
  • Data may be accessed by our internal teams (admin, marketing, IT, legal) and by external service providers such as hosting companies, technical services, email services, or communication agencies acting as processors.
  • We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or modification.
  • Data such as children’s names is stored securely and accessed only by staff who need it to provide personalised service.

International Data Transfers

If your data is transferred outside Switzerland or the European Economic Area (EEA), we ensure adequate safeguards are in place, such as:

  • Standard contractual clauses approved under Swiss law
  • Binding corporate rules or explicit consent where required

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Examples:

  • Contract data: retained until the contract is fully executed and any legal obligations expire
  • Analytics data: anonymized or deleted after a reasonable period
  • Consent-based data: retained only until consent is withdrawn
  • First names of children or family members are retained only as long as you remain an Owner or Guest and consent is valid. You may request deletion at any time.

After the retention period, data is securely deleted or anonymized.

Your Rights Under Swiss Law (revFADP)

You have the right to:

  • Access your personal data and information about its processing
  • Request correction of inaccurate data
  • Request deletion or blocking of data if no longer required
  • Object to processing (including for marketing purposes)
  • Withdraw consent at any time
  • Request portability of data in a machine-readable format
  • Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)

To exercise any rights, contact us at office@mbmchalets.com. We will respond within one month.

Cookies and Tracking

Our website uses cookies, trackers, and analytics tools to provide services, measure performance, and enhance user experience. Please see our Cookie Policy for details on managing your preferences.

Third-Party Services

We may use third-party services such as:

  • Google Analytics 4 – anonymized IP, usage statistics
  • Google reCAPTCHA – spam/bot protection
  • External content or widgets

All third-party providers comply with data protection requirements and act as processors under our instructions.

Legal Action & Security

We may process data to:

  • Defend our legal rights
  • Comply with applicable laws
  • Collect system logs or metadata for maintenance, monitoring, and security

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page and, where required, consent will be requested again.

Definitions

Personal Data: information that identifies or can identify you
Usage Data: automatically collected data (IP, browser info, page visits)
User/Data Subject: individual using our services
Controller: MBM Chalets
Processor: third party processing data on our behalf
Application: website or digital service
Trackers: cookies or technologies that collect and store data

 

Last Updated: December 2025